The science of satisfaction is fascinating and complex: what are your clients really expecting from you? When they bought your product or service, what did they think they were getting? And how can you make sure you deliver on that expectation? At Skyhook, we talk about “Hitting the target”, or understanding the unique set of expectations our clients bring to each engagement. This presentation will help you pinpoint the things that really matter to your customers so you can deliver great experiences they’ll care about.